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Richview Agency Policy 

4.2 Commission Tiers Summary

  • 1–15 Days (Short Stay Guests): 5% of the total booking value.

  • 16–30 Days (Monthly Guests): 7% of the total booking value.

  • 31–90 Days (Quarterly Guests): 8% of the total booking value.

  • 91–120 Days (Extended Guests): 9% of the total booking value.

  • 6 Months and Above (Long-Stay or Corporate Leases): 10% of the total contract value (or of the first six months if the lease exceeds six months).

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5.2 Booking Confirmation Procedure (Mandatory)
Agents must confirm each referral to both contacts below (dual confirmation):

 

5.3 Required Booking Details
Include:

(i) Guest full name, (ii) Length of stay, (iii) Apartment type, (iv) Agent name & contact, (v) Guest phone & email, (vi) Expected commission per policy.

 
 
 
READ THE FULL POLICY BELOW
 
Section 1. Introduction & Purpose

The purpose of this Agency Policy is to establish clear guidelines for collaboration between Richview Luxury Apartments and independent agents who introduce guests to our properties.

This policy ensures transparency, fairness, and consistency in the way commissions are structured, earned, and paid to agents. It also sets out the responsibilities, limitations, and standards of conduct expected from agents when representing Richview Luxury Apartments.

By defining these rules, the Company seeks to:

  • Encourage strong and mutually beneficial partnerships with agents.

  • Promote long-term guest stays that guarantee stability and profitability.

  • Safeguard the Company’s reputation by preventing unauthorized practices, misrepresentations, or side arrangements.

  • Provide a clear framework for commission payments based on the length of guest stays.

This policy applies to all registered and approved agents working with Richview Luxury Apartments in Sierra Leone, Nigeria, the United Kingdom, or any other operational location of the Company.

 

Section 2. Scope & Applicability

This policy applies to all registered and approved agents who introduce or refer guests to Richview Luxury Apartments for accommodation or long-stay bookings.

The scope of this policy covers:

  • Individual Agents: Freelance individuals acting as intermediaries between guests and the Company.

  • Corporate Agents: Travel agencies, relocation services, and corporate partners who refer guests or clients.

  • Referral Agents: Any party who facilitates guest bookings on behalf of the Company, whether on a one-time or continuous basis.

Applicability:

  • This policy applies across all locations where Richview Luxury Apartments operates, including Sierra Leone, Nigeria, the United Kingdom, and any future expansions.

  • Only agents who have been formally recognized by the Company through a signed agreement, acknowledgment of this policy, and submission of required documentation (such as identification, business registration, or KYC details) shall be eligible for commission payments.

  • The policy governs all referrals, irrespective of whether they are personal introductions, digital referrals, or corporate arrangements.

This ensures that all agent relationships are managed within a transparent, fair, and standardized framework.

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Section 3. Agency Registration & Approval

3.1 Eligibility
To qualify as an approved agent of Richview Luxury Apartments, individuals or corporate entities must meet the following conditions:

  • Be at least 18 years of age (for individuals).

  • Provide valid identification documents (e.g., national ID, passport, or business registration certificate for corporate agents).

  • Have an active bank account or mobile money account for commission payments.

  • Sign and acknowledge the Company’s Agency Policy and any related agreements.

3.2 Registration Process

  • Interested parties shall submit an Agency Registration Form provided by the Company, together with required KYC documents.

  • Applications will be reviewed and approved by the Company’s management team.

  • Once approved, agents will receive a unique agent identification code/reference, which must be quoted for every referral to validate commission eligibility.

3.3 Approval & Recognition

  • Only agents who have received formal written approval from Management shall be eligible to operate as registered agents.

  • Approval may be revoked by the Company at any time in cases of misconduct, fraud, misrepresentation, or breach of this policy.

  • The Company reserves the right to maintain a blacklist of agents who violate these terms, with no entitlement to future commissions.

3.4 Renewal of Registration

  • Agent registration shall be reviewed annually. Renewal shall be contingent on compliance with this policy, performance, and the absence of disciplinary violations.

 

Section 4. Commission Structure

4.1 General Principle
Agents shall earn a commission based on the total value of completed and paid bookings they introduce to Richview Luxury Apartments. Commissions are calculated according to the length of the guest’s stay, as outlined below.

4.2 Commission Tiers

  • 1–15 Days (Short Stay Guests): 5% of the total booking value.

  • 16–30 Days (Monthly Guests): 7% of the total booking value.

  • 31–90 Days (Quarterly Guests): 8% of the total booking value.

  • 91–120 Days (Extended Guests): 9% of the total booking value.

  • 6 Months and Above (Long-Stay or Corporate Leases): 10% of the total contract value (or of the first six months if the lease exceeds six months).

4.3 Conditions for Earning Commission

  • Commission applies only when the guest’s payment has been received in full by the Company through official channels.

  • Commission is payable only to the registered agent who directly facilitated the booking.

  • Where multiple agents claim the same guest, the Company shall determine commission eligibility at its sole discretion, based on verified evidence.

  • No commission shall be payable for:

    • Direct walk-ins without an agent reference.

    • Guests who are already on record as existing clients.

    • Bookings where the agent attempted unauthorized discounts or side deals.

4.4 Adjustments for Early Departure
If a guest shortens their stay, the commission shall be recalculated based on the actual stay period and the applicable tier. Any overpayment of commission must be refunded or will be deducted from future commissions.

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Section 5. Payment Terms & Procedures

5.1 Commission Eligibility

  • Commission is earned only after the guest’s payment is received through Richview’s official channels and the booking is confirmed via the required procedure.

  • Commission percentages follow the approved tiered structure.

 

5.2 Booking Confirmation Procedure (Mandatory)
Agents must confirm each referral to both contacts below (dual confirmation):

 

5.3 Required Booking Details
Include: (i) Guest full name, (ii) Length of stay, (iii) Apartment type, (iv) Agent name & contact, (v) Guest phone & email, (vi) Expected commission per policy.

 

5.4 Payment Schedule

  • Commissions are processed within 7–10 business days after guest payment clears and check-in occurs (or monthly for stays over 30 days, aligned to collected installments).

5.5 Method of Payment

  • Paid by bank transfer or mobile money or by cash (must sign receipt or acknowledgement) to the agent’s registered account.

5.6 Adjustments & Deductions

  • Pre–check-in cancellation: No commission is payable.

  • Shortened stay: Commission is recalculated based on the actual stay period and applicable tier; any difference is adjusted.

  • Overpayment: Any overpaid commission must be refunded within 7 business days or will be deducted from the next commission.

5.7 Forfeiture of Commission

  • Missing the dual confirmation (Customer Service and Management) results in automatic forfeiture.

  • Any attempt to offer unauthorized discounts or make side deals voids commission.

5.8 Disputes & Resolution

  • Commission disputes must be submitted in writing to management@richviewcapital.co.uk within 5 business days of the scheduled payment. Management’s decision based on records is final.

 

Section 6: Commission Payment Terms

6.1 Eligibility for Commission
Commission becomes due and payable immediately upon the guest’s confirmed payment to the Company for accommodation. Only the Agent of Record, being the first agent to provide complete and verifiable booking details (guest’s full name, intended stay dates, contact information, and proof of payment) shall be recognized for commission entitlement.

6.2 Payment Procedure & Timeline
(a) Commission shall be processed and paid immediately once the guest’s payment has been received by the Company.
(b) In any case, commission payment shall not exceed ten (10) working days from the date of receipt of such guest payment.
(c) Payments will be made directly to the Agent’s designated account as supplied in writing and acknowledged by the Company.

6.3 Multiple Agent Involvement
If more than one agent engages the same guest, entitlement shall be determined strictly on the basis of the first complete and verifiable submission received by the Company. Subsequent claims by other agents for the same guest will not be recognized once an Agent of Record has been established.

6.4 Adjustments & Deductions
(a) If a guest cancels prior to check-in, no commission shall be payable.
(b) If a guest shortens their stay, commission shall be recalculated based on the actual stay period, with any necessary adjustment made.
(c) Any overpayments to an agent shall either be refunded within seven (7) business days or deducted from the agent’s next commission.

6.5 Finality of Commission
Once commission has been paid in line with the above provisions, no further claims relating to the same guest booking shall be entertained.

 

 

Section 7 – Reporting & Reconciliation

7.1 Booking Records:
The Company shall maintain accurate and up-to-date records of all guest bookings made through agents, including details of guest name, booking reference, payment received, and length of stay. Agents shall also maintain corresponding records and make them available to the Company upon reasonable request.

7.2 Monthly Statement of Accounts:
The Company shall issue a monthly statement of accounts to each agent, summarizing all bookings, payments received, commissions earned, and any applicable adjustments or deductions. The statement shall serve as the official record for reconciliation purposes.

7.3 Discrepancy Resolution:
Any discrepancies identified in the monthly statement must be reported by the agent to the Company in writing within seven (7) business days of receipt. The Company shall investigate and resolve such discrepancies promptly, and any corrections shall be reflected in the following statement or, if agreed, adjusted immediately.

7.4 Audit Rights:
The Company reserves the right to audit the booking and commission records of agents on a quarterly basis. Agents shall provide reasonable cooperation and access to relevant documents during such audits.

7.5 Final Reconciliation upon Termination:
Upon termination of this Agreement, a final reconciliation shall be carried out within thirty (30) days to ensure all outstanding commissions, adjustments, or refunds are duly settled.

 

Section 8 – Agent Responsibilities

  1. Truthful Representation
    Agents must accurately present Richview properties, amenities, pricing, and policies without misrepresentation or exaggeration.

  2. Booking Protocol
    All reservations must be made strictly through Richview’s official booking and payment channels. Agents are prohibited from processing payments directly from clients except as expressly authorized.

  3. Rates & Discounts
    Agents are not permitted to create, advertise, or apply unauthorized discounts, promotions, or special rates. Any promotional offer must be approved in writing by Richview Management.

  4. Client Handling
    Agents are expected to maintain professional communication, provide accurate information, and ensure clients understand the booking terms, cancellation policies, and property rules.

  5. Confidentiality
    All client data, internal policies, and proprietary information shared with agents must be treated as confidential and not disclosed to third parties without Richview’s written consent.

  6. Professional Conduct
    Agents must act ethically and avoid any conduct that may damage the reputation of Richview or compromise guest experience.

 

Section 9 – Exclusions & Limitations

  • No commission is payable on direct walk-ins or existing Richview clients already in the system.

  • No commission is payable where the agent bypasses or fails to use official booking and payment channels.

  • No double commission will be paid in cases where multiple agents claim the same booking; Richview’s booking records shall be final.

  • Richview reserves the right to amend or exclude bookings from commission if fraud, manipulation, or misrepresentation is suspected.

 

Section 10 – Compliance & Misconduct

  • Agents must maintain honesty, integrity, and transparency in all dealings with guests and Richview.

  • Zero tolerance for fraud, side deals, or misrepresentation of property details or pricing.

  • Any agent found guilty of misconduct may face immediate suspension, blacklisting, and forfeiture of pending commissions.

  • Richview reserves the right to pursue legal action where necessary.

 

Section 11 – Dispute Resolution

  • All disputes arising between Richview management and agents will first be addressed internally through written communication and mediation.

  • If unresolved, disputes may be escalated to binding arbitration under a recognized arbitral body in Sierra Leone (or Nigeria/UK depending on the property location).

  • Legal action in formal courts will only be pursued as a last resort.

 

Section 12 – Governing Law

  • This policy and all related transactions shall be governed by the laws of the jurisdiction where the property is located:

    • Sierra Leone for Richview Freetown properties.

    • Nigeria for Lagos and Abuja properties.

    • United Kingdom for UK properties.

  • In the event of cross-border disputes, applicable international commercial practices may also be considered.

 

Section 13 – Acknowledgment & Agreement

  • By signing (physically or digitally), the agent confirms:

    • That they have read, understood, and accepted the terms of this policy.

    • That they agree to comply fully with Richview’s rules, procedures, and payment structures.

  • A signed acknowledgment is a prerequisite for activation and continued engagement as a Richview booking agent.

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Agency Commission Structure

1–15 Days (Short Stay Guests)

  • Commission: 5% of the booking value

  • Rationale: Short stays bring income but require more frequent turnover and effort, so commission is lower.

16–30 Days (Monthly Guests)

  • Commission: 7% of the booking value

  • Rationale: One-month bookings reduce vacancy risk, so a slightly higher incentive encourages agents to target this segment.

31–90 Days (3-Month Guests)

  • Commission: 8% of the booking value

  • Rationale: A 3-month stay is very stable and reduces operational stress (less turnover, less marketing cost).

91–120 Days (4-Month Guests)

  • Commission: 9% of the booking value

  • Rationale: Medium-to-long stay provides reliable cash flow; rewarding agents keeps them motivated.

6 Months and Above (Long-Stay or Corporate Lease)

  • Commission: 10% of the total contract value (or first 6 months if contract runs longer)

  • Rationale: Long stays are highly valuable and should carry the maximum commission.

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